All articles

Articles

HOW DO I MAKE A RETURN

Please process all returns in our RETURNS PORTAL where you can obtain your return label and track the return until it is back with us and refunded. Full details of our RETURNS POLICY can be found here

THE ITEM I WANT IS SOLD OUT

We are restocking products every day, when an item is sold out or a colour you want is sold out please select the product and colour and click on the notify me link on the page. You will be able to add you details and opt for a text message or email

HAS MY ORDER BEEN SUCCESSFUL?

When your successful order has been placed a confirmation email will be sent to your registered email address given when the order was placed.

I HAVE RECEIVED AN INCORRECT / FAULTY ITEM

We do apologise if you have received an incorrect or faulty item. We ask that you please send us a message via the contact us page and we will assist in getting the issue sorted as soon as possible. If a faulty item has been received you will need to

CAN I AMEND MY ORDER?

Once your order has been placed unfortunately we will not be able to make any changes to the item / sizes on the order.

WHY HAS MY ORDER BEEN REFUNDED / CANCELLED?

Due to demand, at times our item can sell out very quickly. In some cases due to such high demand an item you have ordered may suddenly become unavailable. We do apologise should this happen and the cases are rare. If an item in your order sells out,

DO YOU OFFER EXCHANGES?

Unfortunately, we are not able to offer exchanges on returns. We do advise that should you need a new size / colour that a new order is placed.

How do I place an order online?

To place an order online, please visit our website at Url. You will find a wide selection of our products including the latest styles, bestsellers, and various categories such as new arrivals, essentials, dresses, and sale items. Simply browse our co

Can I buy products over the phone?

At this moment, we do not support purchasing items over the phone. All purchases should be made directly on our online website Url. The process is straightforward and secure. If you require help navigating the website or need more information on how

How can I return a faulty item and get a refund?

If you are not satisfied with an item's quality or have found a fault and would like to return it for a refund, simply reach out to us with your concern and provide any relevant images if possible. After reviewing your message and the product's condi

What is the procedure for getting a replacement for a defective or unsatisfactory item?

In case you receive a defective or unsatisfactory item, contacting our customer service with details about the issue is the first step. We understand that such instances can be frustrating and we strive to resolve them quickly. Upon your notification

What should I do if I receive clothes that have a strong unpleasant smell?

If an item you've ordered comes with a strong unpleasant smell, it is likely due to the glue used in the manufacturing process. While many customers may not experience this issue, it is possible for the smell to persist, especially after the product

I've added an item to my basket, but it shows up with the wrong photo or color. How can I be sure I'll get the right color?

When shopping online, adding an item to your basket may sometimes display a default image which does not match the color option you've selected. Rest assured, the item added to your basket is the one you have chosen based on the color and size option

What happens if I return an item by hand-delivering it to the warehouse, but I'm still charged for postage?

If you have hand-delivered a returned item to our warehouse and notice that postage has been incorrectly deducted from your refund, please get in touch with us immediately. We apologize for any inconvenience this may cause and will correct the error

Can I use a discount code more than once?

Most of our discount codes can be used only once per customer. If you try to apply a code a second time, it will likely not work as it is intended for single use per individual.

What should I do if the delivery address is incorrect or I have not received my parcel?

If there is an issue with the delivery address or you have not received your parcel despite the tracking indicating it has been delivered, please contact customer support immediately. Provide your correct delivery address and any relevant details so

How can I report a faulty item and get it rectified?

If you've received an item with a fault or defect, we're here to help! Please take a clear photo of the issue and email it to us along with your order number. This will allow us to quickly assess the problem and take the necessary steps to correct it

Where is your business located?

We are located in Epping, in the United Kingdom. Our online centre from which we operate click and collect, as well as process returns, is situated at 27 Woodside Ind Estate, Woodside, Thornwood, Epping, CM16 6LJ.

What should I do if I haven't received a confirmation email for my order?

If you haven't received a confirmation email for your online order, first check your email junk or spam folders as the confirmation may have been unintentionally filtered there. If you still cannot locate the confirmation, it's possible that the info

How can I ensure express delivery for my order?

To ensure express delivery for your items, orders must be placed before 1pm Mon to Thurs and select DPD next day option. If you require next-day delivery, for example, ensure your order is placed by the cut-off time noted. However, even with express

How do I exchange an item for a different color or size?

To obtain a new item in a different color or size, you'll need to return the original item for a refund and place a new order for the replacement on our website. Unfortunately, we do not offer direct exchanges anymore due to inventory and processing

Can I combine shipping for multiple orders to save on delivery fees?

If you mistakenly place separate orders that could be shipped together, contact us immediately, and we might be able to refund one of the shipping costs for you. However, this is subject to timing and the state of processing for each order.

Are the Faith V Neck Dresses crease-resistant?

Yes, the Faith V Neck Dress is designed to be crease-resistant, making it an ideal choice for extended wear, such as during travel or long events.

How can I track my online order?

To track your online order, you will have received tracking information via email after your order was packaged and sent out. Check your email, including the junk or spam folder, for an email that may contain your order number and a tracking link pro