What is the procedure for getting a replacement for a defective or unsatisfactory item?Updated 8 months ago

In case you receive a defective or unsatisfactory item, contacting our customer service with details about the issue is the first step. We understand that such instances can be frustrating and we strive to resolve them quickly. Upon your notification, we will arrange for a replacement to be sent to you promptly. You may be asked to return the original item, or we might simply advise you to dispose of it, depending on the situation.