What happens if I return an item by hand-delivering it to the warehouse, but I'm still charged for postage?Updated a year ago

If you have hand-delivered a returned item to our warehouse and notice that postage has been incorrectly deducted from your refund, please get in touch with us immediately. We apologize for any inconvenience this may cause and will correct the error as soon as possible. Our aim is to ensure that your refund reflects the accurate amount without any deductions for postage that did not occur.